Frequently Asked Questions

These are the questions homeowners in Thornton and the north Adams County suburbs ask most when they call about water in the house. Each one leads with the answer.

Water is on the basement floor right now. What comes first?

Turn off the breaker for the basement if you can reach the panel without stepping in water. If a pipe is the source, close the main. Move boxes and furniture off the floor, photograph every wall and the water line, and leave the carpet in place. Then call and say what you see.

The water came in along the bottom of the foundation wall after a storm. Is that a crack?

Usually it is the cove joint or a hairline crack the clay opened, not a hole. Thornton's soil swells when it gets wet and pushes on the wall, and the water follows the crack down to the floor. Basement flooding cleanup gets the water out and dries the wall, and the provider points out where it came in so a foundation company can seal it.

My basement has been damp every spring since we bought the house. Why call now?

Because a wall that weeps each May has been wet longer than one season. A meter reading tells you whether the drywall dries between storms or stays wet behind the paneling all year. A damp smell that never leaves the basement is the other sign, and structural drying with a dehumidifier sized for the space is often part of the answer.

The pipe froze in the garage wall and split. Who do I call first?

A plumber fixes the pipe and the cleanup provider dries the house, and both can be on the way at once. Close the main and keep it closed until the plumber finds the split, because a second section can let go as the wall warms up. Frozen pipe cleanup covers the wall, the floor, and the room on the other side.

I ran a shop vac and box fans all weekend. Is the basement dry?

Not below the surface. Carpet pad, the bottom foot of drywall, and the sill plate hold water for weeks in a concrete basement with the windows shut, even in Colorado's dry air. Water extraction pulls out what the shop vac left, and drying runs against daily readings until the materials match a dry wall upstairs.

Hail hit the roof in May and now there is a stain on the bedroom ceiling. Is the roof the whole problem?

The roofer fixes the shingles, and someone still has to dry the attic insulation and the ceiling under it. Hail bruises shingles so they leak weeks later in the next rain, which is why the stain shows up long after the storm. Roof leak and hail water damage work dries the attic, the ceiling, and any wall the water ran down.

Does homeowners insurance cover a flooded basement in Thornton?

The answer turns on how the water got in and on the wording of your own policy, which this site has not read. A pipe that burst or a tank that failed is often handled as sudden damage. Seepage through the foundation and water backing up through a floor drain are often excluded unless you carry a water backup endorsement, and creek flooding needs a separate flood policy. Have the provider hand you photos, moisture readings, and a written scope to pass to your adjuster.

The water heater in the basement let go overnight. How far did the water get?

Farther than the puddle. Forty or fifty gallons runs across the slab under the carpet and into the finished room next door, and the framing along the utility wall soaks it up. Water heater leak cleanup pulls the water off the floor and meters the walls of both rooms before anyone talks about a new tank.

The water bill from Thornton Water doubled and I cannot find a leak. What now?

A supply line under the slab or inside a wall can leak for months without a puddle. A warm spot on the floor, a damp patch on the drywall, or the meter spinning with every fixture off all point the same way. Leak detection narrows the source before anyone opens a floor or a wall.

Water came up the basement floor drain and it smells like sewer. Does that change the job?

It is. Water from a floor drain or a backed-up sewer line is contaminated, and carpet, pad, and drywall it touched usually come out instead of drying in place. Keep kids and pets out of the basement, do not run a household fan across it, and tell the person who answers exactly where the water came from so the provider arrives ready for it.

Do I need a permit from Thornton to put the basement back together?

Not for the drying and cleanup. Replacing drywall, moving plumbing, or rewiring outlets in the basement usually needs a permit from the City of Thornton, and Northglenn, Westminster, Brighton, and unincorporated Adams County each run their own desk. Whoever does the rebuild pulls the permit, and each area page on this site says which desk that is.

Will the person who answers give me a price for a wet basement?

No. This site does not quote prices, and no provider can put a number on a basement they have not metered. The volume of water, the days it sat, and whether it was clean or from a drain decide the scope, and you should have that scope in writing before work begins.

How do I know the provider who calls back is legitimate?

Ask for the company name, a certificate of insurance, and the state license number of the plumber or electrician who will do that part of the work, then check the number through Colorado's Division of Professions and Occupations. Ask for the scope in writing. Providers represent their own credentials, and this site does not vouch for them.

Will mold grow in the basement after this?

It can, if the framing and drywall stay wet for more than a few days, even in Colorado's dry air. A closed basement with wet carpet pad holds humidity against the walls. Getting the water out and drying to measured targets is the way to keep that from starting, and if mold has already shown up, say so on the call.

Still Have Questions?

Call us at (720) 735-3725. We are happy to help.

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